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  • Prerequisites
    • Create an AWS account
    • Create a Cloud9 Workspace
    • Installs and Configs
    • Create a Twitter App
  • Build A Social Media Dashboard
    • Getting Started
    • Architecture
    • Lambda Function and S3 Event Notification
    • Start the Tweet Streamer on EC2
    • Create Athena Tables
    • QuickSight Dashboards
    • Shutting Down
    • Conclusion
  • Build an AI Powered Contact Center
    • Overview
    • Create and Configure an Amazon Connect Instance
    • Provision remaining resources with CloudFormation
    • Create Contact Flows
    • Using the Agent Interface
    • Shutting Down
  • Build a Personal Recommendation Engine
    • Overview
    • Deploy the App
    • Launch Jupyter Notebook
    • Notebook Setup
    • Item-to-Item Recommendations
    • Personal Ranking
    • App Configuration
      • Django Framework Config
      • Plug in Models
      • Additional Campaigns
    • Shutting Down
    • Conclusion

  • @jrhunt
  • @TheNickWalsh
  • Github repo
  • Credits

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AI Services Workshop

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AWS AI Services Workshop > Build an AI Powered Contact Center

Build an AI Powered Contact Center

Prerequisites for the Workshop

  • Sign up for an AWS account

Workshop Roadmap

  • Overview
  • Create and Configure an Amazon Connect Instance
  • Provision remaining resources with CloudFormation
  • Create Contact Flows
  • Using the Agent Interface
  • Shutting Down