Create and Configure an Amazon Connect Instance

Provisioning an Amazon Connect Instance

To get started we will provision an Amazon Connect instance.

  1. First navigate to the AWS Connect Console.
  2. Now click the Add an instance button AWS Connect Add Instance Button
  3. To use Amazon Connect we’ll need a user directory which we can create in the add instance wizard. Use a unique name for the URL like ai-services-workshop-<myname>. AWS Connect Identity Management
  4. Create an administrator user and click Next Step. image showing creating an admin user
  5. You can click through to the next screen accepting the default telephony options. telephony configuration showing both boxes checked for inbound and outbound
  6. You can also accept the default options for data storage and click Next step. data storage options in amazon connect
  7. Review the options and click Create Instance review options and create instance
  8. From there we can login to the connect instance with out administrator user.

Configuring Connect Instance

The first thing we can do is go through the Connect first launch wizard as we login. This will prompt us to select a phone number and supply a few sensible defaults. connect welcome connect phone number selection

It may take a few minutes for the number to become active.

The rest of the configuration takes place back in the AWS Console for Connect.

  1. First click the link under Instance Alias that corresponds to the instance you just created.
  2. Take note of the Instance ARN on this page for later, the value at the end of the ARN is what we will use to provision our CloudFormation resources later. highlighted instance arn
  3. Now click on the Data storage option on the far left and click Edit under the Live media streaming heading. data storage console in amazon connect
  4. From here create a prefix for your Amazon Kinesis Video (KVS) streams and select an encryption key and data retention period. Then click Save in the top right corner and click Save again in the bottom right corner. live media streaming configuration

Remember to take note of the instance alias and instance ARN - we’ll use those in the next step.